What our customers are saying
Tried many stores and the only company I came across that has their customers best interest at heart.
March 05, 2017 by Trudes
Trudy Du Plooy
Had no idea how expensive this hobby can be, but Andre advised me that for a beginner a very small tank is difficult, this his help my tank is stable and now thinking of going bigger 🙂
Thanks again for you patience and 100% assistance, need to start saving
Awesome service received, outstanding communication
March 02, 2017 by Gregg
What a great experience with Reef Aquatics
Awesome logical advice given, doubted their Red Devil new product but super happy with the performance and paid half the price !!!
Feb 24, 2017 by Andy
Well done guys!Andy
Have made 2 purchases from Reef Aquatics. received my delivery within a day to PTA. excellent service from Rani. Would also commend on Andre calling on his time to provide me with sound advise on my marine fish which were ill. will definitely be supporting Reef Aquatics a lot more.Akaash Durgean
Credit where credit is due
Jul 26, 2014 by Colins
I would also like to give some credit to Andre at Reef Aquatics. After long telephonic discussions with Andre (at his expense) I bought three Pharos 90w LED units in June last year (good lights, by the way). Earlier this month one of them stopped working – 18 days outside its warranty period! I phoned Andre who arranged for his couriers to fetch the unit from me. Although they could find no fault with it, and after discussing the problem with me at length (once again at their expense) they replaced the motherboard and both LED pads (which essentially turned it into a new unit) and shipped it back to me within 24 hours of them receiving it. So what did this cost me? R195 for the courier costs for the delivery and the return trip and nothing else! Thanks for the great service @Andre.
Boyu TL550 LED Canopy
Mar 10, 2014 by Sanjay Talati
After a power surge my white led’s blew.
I tried every pet shop in Port Elizabeth as
well as the net countrywide to no avail.
Reef Aquatics were the only company able
to offer me not one but two solutions.
I received my Boyu TL550 led canopy the
very next day after payment was made.
The service by Rani and Andre was excellent.
I highly recommend Reef Aquatics.
Nice to know a someone in this business NOT interested in sales !!!
May 09, 2012 by Keagan
Had my heart on a powder blue, but Andre refused to sell this little guy to me as my tank was big enough but only running for 3 months now, instead I walked out with a goby.
With my very little experience in this hobby, I really appreciated this advice against impulse buying.
Wish we could always have this honesty in the hobby !
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